Project Access has named Victoria Vega its new Chief Operations Officer. Before her appointment with Project Access, Vega was the Chief of Staff, Operations for AccessHope at City of Hope Medical Center in Duarte, California, where she oversaw clinical operations, business operations, and people operations teams across the country.
Under her leadership, AccessHope’s productivity grew significantly, resulting in a Net Promoter Score (which measures customer experience and predicts business growth) considered exemplary. She also forged strategic partnerships with world-renowned Fortune 500 companies for AccessHope. Vega’s 20-year plus career experience also includes business development, analytics, and strategic development efforts for such entities as Memorial Healthcare System in Fountain Valley, CA, and St. Joseph Hospital in Orange, CA.
“Victoria is an ideal strategic addition to the Project Access team as we work towards greater equities and efficiencies in our operations sectors to bring greater cohesiveness between our corporate headquarters and our centers across 16 states,” said Kristin Byrnes, President and Chief Executive Officer, Project Access Resource Centers, in announcing Vega’s appointment. “We look forward to her leadership and partnership in advancing our organization’s operations efforts so we can continue to directly serve the needs of our centers and their resident constituents.”
Vega holds a Master of Science in Health Care Management from California State University Los Angeles. Additionally, she has a Bachelor of Science Degree in Health and Human Services from California State University Fullerton.
“In this era when housing uncertainty is a threat to vulnerable families and seniors, the mission of Project Access is more vital than ever before,” said Vega upon entering her new role and organization. “It’s an exciting time to join Project Access as it expands across the country and continues to be an excellent example of how private and commercial entities can work with non-profits to create better communities and resident outcomes.”
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